Job description
The Programme Manager role is a fully customer facing position which is responsible for overseeing multiple related projects to ensure strategic alignment with organisational goals for a client. This role coordinates cross-functional teams, manages resources, mitigates risks, and drives programme success from inception to completion. It typically involves working with our largest accounts and engaging with the most senior stakeholders.
The core remit of a Programme Manager involves the oversight of projects and project plans, stewardship of high level governance and overarching ownership of key stakeholder communication. As such, a Programme Manager must have outstanding communication and presentation skills and a strong intuition for their audience’s concerns. Interaction with Directors, including C-suite, stakeholders is to be expected. Alongside expert proficiency across project management staples such as risk and dependency management, a Programme Manager may also be expected to take ownership of substantial budgets. Whilst they may most frequently work with traditional Project Managers, as a modern tech consultancy, an ability to work adjacent to agile methodologies is important.
Whilst the primary focus of the Programme Manager’s role will always be the client and programme, they will play an important additional role acting as a bridge back to our central teams and processes. This involves contributing – and potentially shaping – aspects of our own internal governance to help us manage our customer base in the best possible way.
Key Skills
- Adept at all areas of traditional project and programme management.
- Develop and maintain comprehensive programme plans, timelines, and budgets.
- Coordinate multiple projects, ensuring alignment and integration.
- Extensive experience of technology projects e.g. infrastructure, data, greenfield build.
- Experience of highly regulated industries and significant business transformations.
- Comfortable taking a high level view and a keen sense of when to step into detail.
- Monitor programme performance against established metrics and KPIs.
- Drive decision-making processes to resolve issues and remove obstacles.
- Manage resource allocation across projects within the programme.
- Report programme status to executive leadership and stakeholders.
- Excellent communication skills, both verbal and written.
- Excellent at creating and delivering presentations.
- An instinct for both risk and opportunity.
- First class people skills and emotional intelligence.
- Confident demeanour, able to have difficult conversations with senior personnel.
- Good at managing large budgets in a fiscally responsible way.
- Able to adapt to work alongside agile practices.
- Commercial and political awareness with a strong sense of diplomacy.
