Job description
The Delivery Lead role is a fully customer facing position which comes with ownership of overseeing client projects. Depending on the scale and complexity of the work, as well as the experience of the practitioner, this may involve either hands-on ownership of a single project at one end of the spectrum through to leading other delivery leads across a number of workstreams at the other.
In line with our principles as a modern tech consultancy, a Delivery Lead is expected to be an expert practitioner in agile methods. However, it is incredibly likely that they must also be able to fit into, or work alongside, more traditional project and programme management structures. As such, the Delivery Lead must have a good working understanding of those methods and how to interface with other teams operating in that manner. A crucial part of the
Delivery Lead’s remit is managing stakeholder relationships and expectations across a wide variety of customer and third party roles and levels of seniority. The Delivery Lead must be both empathetic and relatable to the inexperienced whilst also capable of operating opposite the most senior people in complex commercial environments.
Whilst the primary focus of the Delivery Lead’s role is always the client and the project, they play an important additional role acting as a bridge back to our central teams and processes.
This involves contributing to the governance which provides oversight and helps us manage our customer base in the best possible way, whilst also being able to engage with the tools and communities of practice which allow us to share skills and experiences that enable the maximum value add for our customers.
Key Skills
- Strong working knowledge and the ability to embody agile principles.
- Experience of mainstream agile methodologies e.g. Scrum, Kanban, Lean/Startup.
- Capable running standard ceremonials e.g. standups, planning, review, retrospective.
- Awareness of common techniques for parts of the SLDC e.g. BDD, three amigos.
- First class people skills and emotional intelligence.
- Ability to cultivate strong stakeholder relationships.
- Excellent communication skills, both verbal and written.
- A clear and concise approach to documentation.
- Commercial and political awareness.
- An instinct for both risk and opportunity.
- Willing to embrace complexity and uncertainty.
- The energy to motivate and inspire a team during difficult periods.
- A creative streak which adds an element of joy for our people and customers.
